Information Technology

Information System Accounts

If you are a new student, please take a moment to set up your accounts by visiting http://charlie.cumberland.edu/estudent/SelfServicePassword.asp You may also use the page to reset your email, Student Portal, Canvas, and lab password at any time. It is recommended that you use this tool to reset your password at least once per semester.

Where to get help

The Office of Information Technology (OIT) provides several methods you may utilize to find information and request assistance:

Please visit our website to learn more about the information systems available to you, to find your account information, to view directions to our office and to look up our current walk up help desk hours.

We are unable to provide break/fix support for personal equipment. We can provide you with a consultation and refer you to local repair facilities if needed.

Internet Access

All on-ground students are provided with wireless Internet access in residence halls, academic facilities, and other locations on campus. Our residence halls also have wired network access in each room. Utilizing the wired network will require the purchase of a "CAT 5e" or "CAT 6" network cable. Network cables are available at the CU Bookstore, local office supply shops, big box stores, and online retailers.

Other Policies

Your use of all Cumberland University IT resources is governed by University policy. These policies are published online at the following address and are subject to periodic review and change.