Changing Counselors

Document Number: COUNS--108pr
Revision #: 2.0
Document Owner: Dean of Students
Date Last Updated: 12/18/2017
Primary Author: Director of Counseling/Disability Services/Disability Services Center
Status: Approved
Date Originally Created: 02/21/2012
General Description

Description / Scope: Information about changing counselors relative to Counseling Center policy and procedure.

When Performed: As needed

Responsibilities: Counseling Services
Process Steps or Stages

1. Changing Counselors

What happens:

When the CUCC has more than one counselor/intern, clients have the right to request a change in therapist. Clients who make this request will be encouraged to talk with the original counselor to clarify any confusion and provide feedback prior to meeting with a different counselor. If multiple change requests have been made, underlying clinical issues need to be addressed, and an outside referral considered. In all such cases, consultation between the counselors involved and/or with the Director is needed prior to client transfer.

Who Performs / Responsibility:
Counseling Services

Performance Metrics
Metrics: Compliance with standard policy and procedure
Subject Experts
The following may be consulted for additional information.
Director of Counseling/Disability Services/Disability Services Center
This document pertains to the following regulations:
Standards of good practice
University governance